FAQs
1. i have entered a loss report on your website, do i still have to go to the magistrate's office or the lost and found office to confirm it?
You can access the central Fundservice Austria platform fundamt.gv.at record a lost property report, which is made available to all participating lost and found offices throughout Austria. This significantly increases the chance that you will get your lost item back. When you enter your loss report, you will also receive confirmation that the loss report has been saved in the system. This can be printed out and also contains the unique reference number under which your loss report was saved in the database. The registration of a loss report on the Fundservice Austria platform is free of charge for citizens.
Some authorities, such as insurance companies, require a confirmed notice of loss to be issued. In Austria, such a confirmed report of loss can only be issued by an authority and is associated with costs. However, you only need a confirmation of loss from a lost property authority if an insurance company or other body explicitly requests this.
Normally, this means that the loss report is recorded on the central Fundservice Austria platform. fundamt.gv.at sufficient to make them accessible to all participating lost and found offices throughout Austria.
Please note: For some special items that are lost, for example weapons or explosives, but also if you have lost identification (driving license, license plate, etc.), the loss must also be reported to a police station. Theft reports must also be submitted to the police. Details on the exceptions can also be found at oesterreich.gv.at - the federal government's official assistant: https://www.oesterreich.gv.at/themen/notfaelle_unfaelle_und_kriminalitaet/verloren_gefunden/ Page.628000.html
2 I need a confirmation of the loss report for the insurance. Can you please issue this for me?
We only represent the central Fundservice Austria platform fundamt.gv.atbut not a lost property authority.
You can access the central Fundservice Austria platform fundamt.gv.at record a lost property report, which is made available to all participating lost and found offices throughout Austria. This significantly increases the chance that you will get your lost item back. When you enter your loss report, you will also receive confirmation that the loss report has been saved in the system. This can be printed out and also contains the unique reference number under which your loss report was saved in the database. The registration of a loss report on the Fundservice Austria platform is free of charge for citizens.
However, some insurance companies or other bodies require a confirmed notice of loss to be issued. In Austria, such a confirmed notice of loss can only be issued by an authority and is associated with costs.
Therefore, please contact a lost property authority directly to issue a report of loss. If you have already entered a loss report online on the Fundservice-Österreich platform fundamt.gv.at, please also provide the authority with the unique reference number of your loss report if possible. This means that your data does not have to be entered again by the authority and the report of loss can be issued more quickly.
You can also find details on how to issue a notice of loss at oesterreich.gv.at - the federal government's official assistant: https://www.oesterreich.gv.at/themen/notfaelle_unfaelle_und_kriminalitaet/ lost_found/page.628000.html
3. i have created a loss report and on the final page there was a possibly matching hit listed. What do I have to do now?
The funds available on the central Fundservice Austria platform fundamt.gv.at Lost and found reports are made available to participating lost and found offices throughout Austria, which significantly increases the chances of getting your lost item back.
As soon as you have finished entering a lost property report, a comparison is made with the finds that have been handed in to the participating lost and found offices. If there are matches that could be your lost item, the possible matches are displayed directly on the final page in a list. You can open the "Details" and contact the relevant lost and found office directly using the reference number provided. The lost and found office will then clarify the next steps with you directly.
If no suitable match is displayed, this does not mean that you will not get your lost item back. It may simply not have been handed in to a lost and found office or not yet recorded. However, as your lost property report remains stored in the central Lost Property Service Austria platform, it will also be taken into account on an ongoing basis when comparing the finds handed in with the recorded lost property reports. If your find is subsequently handed in to a participating lost and found office, it will be compared with your previously recorded loss report when the lost and found office records the find. The lost and found office will then contact you directly using the contact details provided and discuss the next steps with you.
If you entered a password when entering your lost property report, a confirmation email with a link was sent to you when the entry was completed, which you can use to reopen your created lost property report at any time. Select "Save and display lost property" in the lost and found report to carry out a comparison with the items recorded by the lost and found offices. You do not need to enter your data again or create another lost property report.
4. i have created a loss report and there was no suitable match listed on the final page. Will I no longer get my lost item back?
The funds available on the central Fundservice Austria platform fundamt.gv.at Lost and found reports are made available to participating lost and found offices throughout Austria, which significantly increases the chances of getting your lost item back.
As soon as you have finished entering a lost property report, a comparison is made with the finds that have been handed in to the participating lost and found offices.
If no suitable match is displayed, this only means that your lost item is not yet in the central database at the time of entry. However, it may simply not yet have been handed in to a lost and found office or not yet entered in the database. Lost items are often brought to a lost and found office by the finder a little later. However, as your lost property report remains stored in the central Lost Property Service Austria platform, it will also be taken into account on an ongoing basis when comparing the finds handed in with the recorded lost property reports. If your find is subsequently handed in to a participating lost and found office, it will be compared with your previously recorded loss report when the lost and found office records the find. The lost and found office will then contact you directly using the contact details provided and discuss the next steps with you.
If you entered a password when entering your lost property report, a confirmation email with a link was sent to you when the entry was completed, which you can use to reopen your created lost property report at any time. Select "Save and display lost property" in the lost and found report to carry out a comparison with the items recorded by the lost and found offices. You do not need to enter your data again or create another lost property report.
5 I have entered a loss report and would like to add or change data in the loss report at a later date. What do I have to do?
If you entered a password when entering your loss report, a confirmation e-mail was sent to you when you completed the entry. This e-mail contains a personal link which you can use to change/add to your loss report at any time and also cancel it if necessary. Call up your loss report via the link sent to you and add the required data (e.g. IMEI number, key number, photo) or change the data where necessary.
After saving, the updated data of your lost property report is immediately made available to the participating lost and found offices throughout Austria. With up-to-date and accurate information about the lost item, the chances of getting your lost item back increase.
If you did not enter a password when entering your loss report, it is not possible to enter a password at a later date.
Unfortunately, it is not possible to adjust/change your loss report. If necessary, simply create a new loss report.
6. i have already entered a loss report. Can you tell me whether the item I am looking for has already turned up?
We only represent the Fundservice Austria platform fundamt.gv.atbut not a specific lost property office of a municipality. Unfortunately, we therefore have no insight into whether and when your lost item was found and handed in to a lost and found office.
The lost property reports recorded on this central platform are made available to the participating lost and found offices throughout Austria, which significantly increases the chance that they will get their lost item back.
If a suitable item is handed in to a lost and found office, the lost and found office can compare the data with your previously created loss report and will contact you directly using the contact information provided.
If you entered a password when entering your loss report, a confirmation e-mail was sent to you when you completed the entry. This e-mail contains a personal link which you can use to reopen your loss report at any time. Select "Save and display finds" in the loss report to compare it with the items recorded by the lost and found offices at any time. If there is a potential match, you can contact the lost and found office directly using the reference number provided.
7 I have created a loss report but have now found the item again. Can you please cancel the loss report?
If you entered a password when entering your loss report, a confirmation e-mail was sent to you when you completed the entry. This e-mail contains a personal link that you can use to change/add to and cancel your loss report at any time. Call up your loss report via the link sent to you and select "Cancel loss report". This will cancel the loss report from the central online database and it will no longer be accessible to the participating lost and found offices.
If you have not entered a password or deleted the personal link, you cannot cancel the lost property report prematurely. However, if no suitable item is handed in to a lost and found office, a lost and found report expires automatically after a certain period of time and is therefore no longer accessible to the participating lost and found offices. You do not normally have to do anything in this case either.
8 I have entered a loss report and have been sent a personal link for processing/cancellation. Unfortunately, I have forgotten the password to open the loss report. Can you send me the password again or reset it?
The passwords you enter are stored in our system in encrypted form. It is therefore unfortunately not possible for us to view your password and send it to you. Unfortunately, we are also unable to reset your password, as we would not be able to adequately protect your data due to data protection regulations with password resets only via the e-mail channel.
However, every recorded loss report expires automatically after a certain period of time and thus becomes obsolete by itself.
If necessary, simply create a new lost property report with the correct details of the lost item or your current contact details. Alternatively, you can also contact the lost and found office in your municipality directly.
9 I have been contacted by the lost and found office and still have to provide data / I have been contacted by the lost and found office and still have a query. Who can I contact?
We merely represent the central Fundservice-Austria platform fundamt.gv.atbut not a lost property authority.
You can access the central Fundservice-Austria platform fundamt.gv.at record a lost property report, which is made available to all participating lost and found offices throughout Austria. This significantly increases the chance that you will get your lost item back.
This service saves you having to report your loss to each individual participating lost and found office or having to check with each lost and found office individually whether your item has been handed in there.
If an item has been found and handed in to a lost and found office, a lost and found office participating in fundamt.gv.at can contact you directly using the contact details provided in the lost and found report - if there is a matching lost and found report in the system.
From this point onwards, all further steps must be clarified directly between you and the lost and found office that contacted you. You will receive the contact information for the lost and found office as well as the opening hours etc. of the lost and found office when you contact the lost and found office or you can find them on the website of the respective lost and found office / the respective municipality that contacted you regarding the found item.
As we only use the central Fundservice-Austria platform fundamt.gv.at but not a specific lost and found office, we are unfortunately unable to answer any questions or provide any information about your found item. Please clarify this directly with the responsible lost and found office that contacted you or contact the lost and found office listed in the hit list in the info sheet directly.
10. when can I come to collect my found item? What ID do I need to take with me to collect my item?
We merely represent the central Fundservice-Austria platform fundamt.gv.atbut not a lost property authority.
You can access the central Fundservice-Austria platform fundamt.gv.at record a lost property report, which is made available to all participating lost and found offices throughout Austria. This significantly increases the chance that you will get your lost item back.
This service saves you having to report your loss to each individual participating lost and found office or having to check with each lost and found office individually whether your item has been handed in there.
If an item has been found and handed in to a lost and found office, a lost and found office participating in fundamt.gv.at can contact you directly using the contact details provided in the lost and found report - if there is a matching lost and found report in the system.
From this point onwards, all further steps must be clarified directly between you and the lost and found office that contacted you. You will receive the contact information for the lost and found office as well as the opening hours etc. of the lost and found office when you contact the lost and found office or you can find them on the website of the respective lost and found office / the respective municipality that contacted you regarding the found item.
As we only use the central Fundservice-Austria platform fundamt.gv.at but not a specific lost and found office, we are unfortunately unable to answer any questions or provide any information about your found item. Please clarify this directly with the responsible lost and found office that contacted you or contact the lost and found office listed in the hit list in the info sheet directly.
11. how long are found items kept? What happens to found items if they are no longer collected?
We merely represent the central Fundservice-Austria platform fundamt.gv.atbut not a lost property authority.
You can access the central Fundservice-Austria platform fundamt.gv.at record a lost property report, which is made available to all participating lost and found offices throughout Austria. This significantly increases the chance that you will get your lost item back.
This service saves you having to report your loss to each individual participating lost and found office or having to check with each lost and found office individually whether your item has been handed in there.
If an item has been found and handed in to a lost and found office, a lost and found office participating in fundamt.gv.at can contact you directly using the contact details provided in the lost and found report - if there is a matching lost and found report in the system.
From this point onwards, all further steps must be clarified directly between you and the lost and found office that contacted you. You will receive the contact information for the lost and found office as well as the opening hours etc. of the lost and found office when you contact the lost and found office or you can find them on the website of the respective lost and found office / the respective municipality that contacted you regarding the found item.
As we only use the central Fundservice-Austria platform fundamt.gv.at but not a specific lost and found office, we are unfortunately unable to answer any questions or provide any information about your found item. Please clarify this directly with the responsible lost and found office that contacted you or contact the lost and found office listed in the hit list in the info sheet directly.
12 I have found something. Where can I hand in the item?
Have you found something and want to make sure that the owner gets it back quickly?
If you have found something that is worth more than 10 euros or is obviously important to the owner (e.g. credit card, keys), you as the finder are obliged to return it to the person who lost it or to hand it in to the competent authority. Found ID cards and documents bearing a name must also be handed in to the competent authority.
In most cases, the responsible authority is the municipality in which you found the item. Address and contact details for the lost property authorities can also be found at oesterreich.gv.atthe federal government's official assistant.
Since February 1, 2003, it is no longer possible to hand in weapons to the police. Important: Questionable finds such as firearms, prohibited weapons, firearms and explosives as well as war material must be brought to the police or reported there.
If you have found the item on public transport, you can also contact the transport company.